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FAQ

Can i visit your showrooms?
Yes, we have two retail showrooms based in Derbyshire, See our Find Us page for more Infomation.

Are all the tiles displayed on this web site in stock?
Approx 95% of all tiles shown on tiletown.co.uk are a stocked item.

Can I collect tiles that I see on tiletown.co.uk?
Yes, we have two branches based in Derbyshire, all carry an extensive amount of tiles in stock, and we would advise you to call us first to check stock.

What are your opening times?
Opening times for our 2 branches are as follows.

Enterprise Way, Stores Road, Derby DE21 4BB 01332 293030
Mon-Fri 7.30am-4.30pm
Sat 8am-1pm
Sun Closed
Good Friday 10am-3pm
Closed Bank Holiday Monday

151 Market Street, South Normanton, Derbyshire DE56 2AA 01773 581358
Mon-Fri 7.30am-4.30pm
Sat 8am-1pm
Sun Closed
Good Friday 10am-3pm
Closed Bank Holiday Monday

Do you have a brochure?
A vast amount of our collection is online to view, with tiles changing quite often it is impossible to keep printing new brochures, so tiletown.co.uk have developed this web site so that you can easily see the tiles in the comfort of you home.

Do you delivery Nationwide?
We do deliver Nationwide using Pall-Ex.
See our Delivery Page for more information.

Do you supply free of charge samples?
Yes

How big are your sample tiles?
All our samples are supplied as a cut from the original tile. Samples are dispatched in a jiffy bag and are bubble wrapped. They are sent via Royal Mail and you should expect delivery within 2-3 working days of your sample request. Unless otherwise notified. If your sample has not arrived within 5 working days please contact us.

Will my tiles look the same as the sample?
Yes. However, there can be slight variation from batch to batch of the shade and calibre of the tile.

What payment methods do you accept?
We accept all major credit and debit cards. You must provide us with full address and the telephone number of the address that the card is registered to. Payments are made through Worlpay.

Can I buy single tiles or must it be complete boxes or square meters?
You can purchase whatever commodity you require.

How many more tiles should I order to allow for cuts and possible breakages?
We normally recommend that you allow 10-15% for cuts and wastage

Returns policy.
It is the customer's responsibility for the safe return of all goods. All items returned under our 7 day right to cancel under the ‘Consumer Protection (Distance Selling) Regulations 2000’ You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost. When returning the Products to us you must ensure that you use a reputable carrier, that the Products are appropriately packaged to protect them in transit.
You have a legal obligation to take reasonable care of the Products while they are in your possession. Only undamaged (or resalable) returned goods will then be refunded.

Due to the cost of haulage and the increased risk of tiles being damaged in transit, tiletown.co.uk does not offer a returns policy (AFTER THE 7 DAY PERIOD COVERED ABOVE).

We have a sample service to ensure you are 100% happy with you choice of tile made. By requesting a sample you have the opportunity to see the tile before you make your purchase. See Terms & Conditions for more details.

Which products need to be sealed?
All natural products must be sealed using a suitable sealant for that specific tile. Please see our page on Tile Maintenance Products for more details.

What are porcelain tiles?
Porcelain tiles are fired at very high temperature and consequently are much harder than ceramic tiles, and have a much lower water absorption rate, 0.5%. Therefore special adhesives are required and drilling requires special drill bits. Please contact us for further information.
What are natural tiles?
Natural tiles are cut from the natural stone and either finished natural, honed or polished.
What are ceramic tiles?
Ceramic tiles can be made in red or white body, and they are glazed before firing at normal temperatures.

Do you offer trade discounts?
Yes. See in-store for details.

Do you recommend any Tilers?
We do. please contact one of our branches for telephone numbers of local tilers based in the East Midlands.