Delivery

Pall-Ex normally call 1 hour before delivery.

If you are not at the address of delivery when delivery is made,
you will be charged for re-delivery or you will have to collect from your local delivery depot.
Most nationwide deliveries are between the hours of 9 am to 5 pm.

Do we have to be in?
Yes you do, for security reasons, it is necessary to get a signature for your tiles, unless specific delivery instructions are given in writing to leave them somewhere. If the tiles are left, Tile Town do not accept any further liability for the tiles.

Condition of the delivery of your goods.
This is an example of how our pallets (your delivery) will look when it leaves Tile Town.



should the pallet not have the stack-stop cone on or the pallet has been wrapped in a black shrinkwrap, please check items and follow instructions below, the proof of delivery document MUST be signed stating "goods damaged".

Damages to your delivery.
You must check that all tiles are in good order before signing your paperwork (otherwise known as Proof of Delivery) if there are any visible damages to these tiles then this must be written on the paperwork i.e. 12 tiles damaged, please notify us immediately on 01332 293030 followed by an email to info@tiletown.co.uk with photographic evidence of broken/damaged tiles.
It will be deemed to be acceptable if there are 1 or 2 broken tiles, due to the nature of tiles and in this instance we would recommend that you attempt to use them where cuts are necessary.

Delivery Charges

Amount (£)	Delivery Cost
£00.00-£19.98	£10.00
£19.99-£99.94	£35.00
£99.95-£249.94	£25.00
£249.95-£+	£20.00
All prices are Inclusive of VAT

If you would like more information on these charges please call Tile Town before placing an order.